Policies

Access

What?	Whos Call?
Email on Phone	Manager
Webmail	??????
Remote Access	Manager
Content Filter Exception	Manager
Temporary Content Filter Exception	Lance
Downtime of Major Service	Don
Downtime of Minor Service	Lance

Software

What?	Whos Call?
Program to help them work more efficiency (Free)	Lance
Program to help them work more efficiency (Paid)	Manager
Service Replacement	Manager
New Email Address	Lance

Hardware

What?	Whos Call?
Upgrade Monitor	Manager
Dual Monitor	Manager
Broken Monitor	Lance
Computer Upgrade	Manager
Computer Upgrade (Unbearably Slow)	Lance
Broken Computer	Lance
Broken Keyboard or Mouse	Lance
New Keyboard or Mouse	Lance

Telxon

What?	Whos Call?
Replacement Unit	Lance
Replacement Wand	Lance
Replacement Batteries	Lance
Replacement AC Charger	Lance
Additional Unit	Manager
Frist time Unit	Manager

Lance

What?	Whos Call?
Schedule Change	Don
Helping out OE	Lance